FAQs

Frequently Asked Questions

Orders & Payments

Q: What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and select Buy Now, Pay Later options at checkout.

Q: Can I modify or cancel my order after placing it?

Once an order is confirmed, we begin processing it immediately to ensure fast delivery. Unfortunately, we cannot guarantee cancellations or modifications. Please reach out to customer service as soon as possible for assistance.

Q: How can I check the status of my order?

You’ll receive a confirmation email once your order is placed and a tracking number when it ships. You can also log into your account to track your order.

Shipping & Delivery

Q: What shipping options do you offer?
We offer standard, expedited, and next-day delivery options. Available methods and costs will be displayed at checkout.

Q: How long will my order take to arrive?
Standard shipping usually takes 3–5 business days. Expedited and next-day shipping options are available at an additional cost. Delivery times may vary based on location and product availability.

Q: Do you ship internationally?
Currently, we ship within the [United States / your regions]. We are working on expanding international shipping—stay tuned!

Returns & Exchanges

Q: What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items in their original packaging. Items must include all original tags. Final sale items, promotional giveaways, and limited-release sneakers are not eligible for return or exchange.

Q: How do I start a return or exchange?
Visit our returns page here and enter your order number and email. You’ll receive step-by-step instructions and, if eligible, a prepaid return shipping label.

Q: How long does it take to process a refund?
Refunds are processed within 5–7 business days after we receive your return. Funds are returned to your original payment method. Depending on your bank, it may take additional time to reflect in your account.

Q: Can I exchange an item for a different size?
Yes, if the desired size is in stock. When submitting your return, select “exchange” and indicate the new size. If the item is unavailable, you’ll receive a refund instead.